Taxpayer services vertical set up to centralize oversight, designate new roles, and split functions between grievance and e service directorates. A dedicated Tax Payer Services vertical is established in CBDT with Member (Revenue) re designated as Member (Revenue and Tax Payer Services) overseeing it; Pr. DGIT (Administration) is re designated to supervise delivery and monitoring. Two directorates-Tax Payer Services I and Tax Payer Services II-are created with defined functions: TPS I for grievance oversight, Aayakar Seva Kendra coordination, field monitoring, Citizens' Charter review and TRP monitoring; TPS II for e services education, e grievance handling, coordination with Systems and CPCs, National Call Centre support and e service reporting. Field offices are restructured similarly with designated officers responsible for time bound service delivery, grievance reporting and escalation, and staffing to be met within sanctioned strength.
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Taxpayer services vertical set up to centralize oversight, designate new roles, and split functions between grievance and e service directorates.
A dedicated Tax Payer Services vertical is established in CBDT with Member (Revenue) re designated as Member (Revenue and Tax Payer Services) overseeing it; Pr. DGIT (Administration) is re designated to supervise delivery and monitoring. Two directorates-Tax Payer Services I and Tax Payer Services II-are created with defined functions: TPS I for grievance oversight, Aayakar Seva Kendra coordination, field monitoring, Citizens' Charter review and TRP monitoring; TPS II for e services education, e grievance handling, coordination with Systems and CPCs, National Call Centre support and e service reporting. Field offices are restructured similarly with designated officers responsible for time bound service delivery, grievance reporting and escalation, and staffing to be met within sanctioned strength.
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