https://www.taxtmi.com/circulars?id=68547 A dedicated Tax Payer Services vertical is established in CBDT with Member (Revenue) re designated as Member (Revenue and Tax Payer Services) overseeing it; Pr. DGIT (Administration) is re designated to supervise delivery and monitoring. Two directorates-Tax Payer Services I and Tax Payer Services II-are created with defined functions: TPS I for grievance oversight, Aayakar Seva Kendra coordination, field monitoring, Citizens' Charter review and TRP monitoring; TPS II for e services education, e grievance handling, coordination with Systems and CPCs, National Call Centre support and e service reporting. Field offices are restructured similarly with designated officers responsible for time bound service delivery, grievance reporting and escalation, and staffing to be met within sanctioned strength. en-us Fri, 26 Feb 2016 00:00:00 +0530 Wed, 11 Feb 2026 16:00:21 +0530 TaxTMI RSS Generator https://www.taxtmi.com/circulars?id=68547 A dedicated Tax Payer Services vertical is established in CBDT with Member (Revenue) re designated as Member (Revenue and Tax Payer Services) overseeing it; Pr. DGIT (Administration) is re designated to supervise delivery and monitoring. Two directorates-Tax Payer Services I and Tax Payer Services II-are created with defined functions: TPS I for grievance oversight, Aayakar Seva Kendra coordination, field monitoring, Citizens' Charter review and TRP monitoring; TPS II for e services education, e grievance handling, coordination with Systems and CPCs, National Call Centre support and e service reporting. Field offices are restructured similarly with designated officers responsible for time bound service delivery, grievance reporting and escalation, and staffing to be met within sanctioned strength. Circulars Income Tax Fri, 26 Feb 2016 00:00:00 +0530 https://www.taxtmi.com/circulars?id=68547