Dedicated structure for delivery and monitoring of Tax Payer Services in the Income Tax Department

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....her orders. 2. Member (Revenue), Central Board of Direct Taxes will oversee the delivery and monitoring of taxpayer services. Member (Revenue) is re- designated as Member (Revenue and Tax Payer Services). 3. Principal Director General of Income Tax (Administration) will be responsible for delivery and monitoring of Tax Payer Services in attached directorates of CBDT as well as field offices of Income Tax Department and will report to Member (Revenue and Tax Payer Services), CBDT. Principal Director General of Income Tax (Administration) is re-designated as Principal Director General of Income Tax (Administration and Tax Payer Services). 4. There will be two separate Directorates for delivery and monitoring of tax payer services viz. Dire....

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.... (viii) Monitor the Tax Return Preparer (TRP) Scheme. (ix) Any other function relating to delivery and monitoring of Tax Payer Services. 4.2 The functions of the Directorate of Income Tax (Tax Payer Services-II) be as under: (i) Educate taxpayers in respect of E-services being provided to the taxpayers. (ii) Deal with grievances of taxpayers relating to matters such as processing of returns of income, issue of refunds, demand verification, PAN, TAN, CPC-TDS related grievances. (iii) Co-ordinate with the Directorates under Pr. DGIT (Systems) including Centralised Processing Centre-ITR and Centralised Processing Centre -TDS to ensure delivery standards of e-enabled Taxpayer Services. (iv) Coordinate with Directorate of Systems r....

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....In this task, they will be assisted by the Commissioner of Income Tax (Admin & CO) who will be responsible for the work of tax payer services in addition to his responsibilities of administration and computer operations. This post is re-designated as Commissioner of Income Tax (Administration & Tax Payer Services). Similarly, the Addl. Commissioner of Income Tax (HQs) in the office of Pr. Chief Commissioner of Income Tax will be re-designated as Addl. Commissioner of Income Tax (HQ & Tax Payer Services). He will assist the Commissioner of Income Tax (Administration & Tax Payer Services) along with a team of officers. These officers will be responsible to oversee delivery of taxpayer services, working of Aayakar Seva Kendras, redressal of gr....

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....Directorate of Income Tax (Tax Payer Services- II): Pr. DGIT (Admin. & TPS) ADGIT(TPS-II) Addl. DIT(E-Services) Deputy DIT(E-Services) ITO(E-Services)-2 ITO(E-Services)-1 ITI(E-Services)-4 ITI(E-Services)-3 ITI(E-Services)-2 ITI(E-Services)-1 -2- III. Structure for delivery of taxpayer services in the field formation will be as below: A. For Regions under Pr. CCIT (CCA) with multiple CCsIT Charges: Pr. CCIT (CCA) V CIT (Admin. & TPS)* Addl./Jt. CIT (HQ & TPS) ITO(TPS)-I ITO (TPS) - II Ask Centres Ask Centres *This structure is the general structure for all regions, but in regions having large number of taxpayers, an exclusive CIT(TPS) will be posted through diversion of posts of CsIT (Appeals). B. For charges with sin....