Investor charter requirement: custodians and DDPs must publish charters online and disclose monthly complaint data publicly. Registered custodians and Designated Depository Participants must prominently publish the prescribed Investor Charter on their websites, which sets service timelines and investor guidance, and must disclose monthly complaint data and redressal statistics in the Annexure B format on their websites to increase transparency of grievance handling. The timelines apply where client submissions are complete and entities are required to publish monthly data by the prescribed deadline.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Investor charter requirement: custodians and DDPs must publish charters online and disclose monthly complaint data publicly.
Registered custodians and Designated Depository Participants must prominently publish the prescribed Investor Charter on their websites, which sets service timelines and investor guidance, and must disclose monthly complaint data and redressal statistics in the Annexure B format on their websites to increase transparency of grievance handling. The timelines apply where client submissions are complete and entities are required to publish monthly data by the prescribed deadline.
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