Publishing of Investor Charter and Disclosure of Complaints by Custodians and DDPs on their websites

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....developed Investor Charters for Custodians and DDPs which inter-alia deals with services provided to investors with timelines and general guidance for Investors. 2. In this regard, all the registered Custodians and DDPs shall take necessary steps to bring the Investor Charter, as provided in "Annexure-A" to this circular, to the notice of their clients and ensure that the Investor Charter is prominently displayed on their respective website for ease of accessibility of investors. 3. Additionally, in order to bring about transparency in the Investor Grievance Redressal Mechanism, it has been decided that all Custodians and DDPs shall disclose on their respective websites, the monthly data on complaints received and redressal thereof, l....

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....s 5 Asset Servicing (b)   Corporate action notification Within 48 hours (b)  Processing of client's instructions for the event within Market timelines (c) Settlements Within 48 hours (d)   Proxy Voting / E-Voting / Postal Ballot within Market timelines 6 Monthly Portfolio Report to client with list of Assets Within 7 working days 7 Client Queries Acknowledgment or Response within 48 hours 8 Grievance Redressal Acknowledgment within 48 hours and redress within 30 days * above timelines will apply to cases where documents/information is complete in all respects General Guidance for Investors: S.No. Guidance 1 Provide Complete, Accurate and Late....

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.... S.no. Type of Service Expected Timelines * 1 FPI registration   (a) Fresh Registration Within 30 days (b) Renewal of FPI Registration Within 15 days (c) Surrender of FPI Registration Within 10 working days of receipt of NOC from SEBI 2 Change in DDP cum Custodian Within 30 days of receipt of approval from incoming DDP 3 Off-Market (Free of Payment) transfers permitted as per SEBI Operational Guidelines for FPIs, DDPs and EFIs Within 15 days 4 KYC Review / Update   Jurisdiction FPI Category - I FPI Category - II High Risk Registered under Reg. 5(a)(i) - During continuance of registration i.e. every 3 years. Others - Annually Annually N....

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....dressal mechanism at SEBI) @ https://www.scores.gov.in/scores/Welcome.html ANNEXURE- B Format of Complaints against Custodians and DDPs to be displayed on their websites A. Data for the Month ending - S. No Received from Pending at the end of the last month Received during the month Resolved during the month* Total Pending at the end of month ** Comp-laints Pending > 1 month Average Reso-lution time^ (in days) 1 Directly from Investors             2 SEBI (SCORES)             3 Stock Exchanges (if relevant)       ....