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        SEBI

        Processing of Investor complaints against KRA {KYC (Know Your Client) Registration Agency} in SEBI Complaints Redress System (SCORES)

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        Investor complaint processing in SCORES required; KRAs must submit electronic ATRs and resolve complaints within one month. Processing of investor complaints against KYC Registration Agencies must be carried out through the centralized SEBI web based system SCORES; KRAs must upload Action Taker Reports and supporting documents electronically and physical ATRs will not be accepted. KRAs must redress grievances and submit ATRs within one month, inform investors and SEBI of actions taken, and are liable to penal action for noncompliance.
                        Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
                          Provisions expressly mentioned in the judgment/order text.

                              Investor complaint processing in SCORES required; KRAs must submit electronic ATRs and resolve complaints within one month.

                              Processing of investor complaints against KYC Registration Agencies must be carried out through the centralized SEBI web based system SCORES; KRAs must upload Action Taker Reports and supporting documents electronically and physical ATRs will not be accepted. KRAs must redress grievances and submit ATRs within one month, inform investors and SEBI of actions taken, and are liable to penal action for noncompliance.


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