Processing of Investor complaints against KRA {KYC (Know Your Client) Registration Agency} in SEBI Complaints Redress System (SCORES)

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....st KRA {KYC (Know Your Client) Registration Agency} in SEBI Complaints Redress System (SCORES) 1. SEBI has commenced processing of investor complaints in a centralized web based complaints redress system, "SCORES". The salient features of this system are: • Centralised database of all complaints, • Online movement of complaints to the concerned KRA, • Onli....

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....e month from the date of receipt of the complaint and keep the investor and SEBI duly informed on the action taken thereon. Failure to comply with the said requirement will render the KRA liable for penal action. 5. KRAs are advised to : a. develop the monitoring mechanism through internal audit and inspections. b. encourage investor to use SCORES for lodging their grievances.....