Investor grievance redressal requires bankers to an issue to resolve complaints promptly within the prescribed timeframe. Regulation 16B requires every banker to an issue to redress investor grievances promptly, and no later than twenty-one calendar days after receipt, in the ... Summary
Investor grievance redressal requires bankers to an issue to resolve complaints promptly within the prescribed timeframe.
Regulation 16B requires every banker to an issue to redress investor grievances promptly, and no later than twenty-one calendar days after receipt, in the manner specified by the Board. The Board may recognise a body corporate to handle and monitor grievance-redressal processes, subject to prescribed timelines and procedures. This mechanism places primary complaint-resolution responsibility on bankers to an issue while permitting institutional oversight of grievance handling.
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