Procedure specification under e Verification: designated Director General offices may set verification, portal, and grievance processes. The Scheme vests in two Director General offices, with Board approval, the authority to specify procedures and processes: the Intelligence and Criminal Investigation office to prescribe standard operating procedures, verification techniques, centralized information administration, and a grievance redressal mechanism; and the Systems office to prescribe acknowledgment formats, web portal features including login and status tracking, and a call centre for support.
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Provisions expressly mentioned in the judgment/order text.
Procedure specification under e Verification: designated Director General offices may set verification, portal, and grievance processes.
The Scheme vests in two Director General offices, with Board approval, the authority to specify procedures and processes: the Intelligence and Criminal Investigation office to prescribe standard operating procedures, verification techniques, centralized information administration, and a grievance redressal mechanism; and the Systems office to prescribe acknowledgment formats, web portal features including login and status tracking, and a call centre for support.
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