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    <title>Power to specify procedure and processes</title>
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    <description>The Scheme vests in two Director General offices, with Board approval, the authority to specify procedures and processes: the Intelligence and Criminal Investigation office to prescribe standard operating procedures, verification techniques, centralized information administration, and a grievance redressal mechanism; and the Systems office to prescribe acknowledgment formats, web portal features including login and status tracking, and a call centre for support.</description>
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