Redressal of investor grievances against Depository Participants (DPs) in SEBI Complaints Redress System (SCORES)

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....ng of investor grievances in a centralized web-based complaints redressal system, 'SCORES'. The salient features of this system are: * Centralized database of all complaints; * Online movement of complaints to the concerned entities; * Online upload of Action Taken Reports (ATRs) by the concerned entities; and * Online tracking of status of complaints by investors. 2. The investor grievan....

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.... stage, along with supporting documents; and d) ensure that the status of investor complaints disclosed on their websites is in conformity with the status updated in SCORES. 5. The Depositories are advised to: a) issue necessary instructions to bring the provisions of this circular to the notice of their constituents and also disseminate the same on their websites; b) make necessary amendme....