Redressal of investor grievances against Depository Participants (DPs) in SEBI Complaints Redress System (SCORES)

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....ress System (SCORES) 1. SEBI has commenced processing of investor grievances in a centralized web-based complaints redressal system, 'SCORES'. The salient features of this system are: • Centralized database of all complaints; • Online movement of complaints to the concerned entities; • Online upload of Action Taken Reports (ATRs) by the concerned entities;....

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....mpliance with the requirements specified in para 3 above; c) update the status of the complaints in SCORES, at every stage, along with supporting documents; and d) ensure that the status of investor complaints disclosed on their websites is in conformity with the status updated in SCORES. 5. The Depositories are advised to: a) issue necessary instructions to bring the....