Investor grievance redressal requirement: DPs must resolve complaints within one month via SCORES, with depository enforcement. SEBI has implemented SCORES to centralize investor complaint processing against DPs, enabling routing of complaints to Depositories, online uploads of Action Taken Reports, and investor tracking. DPs must redress grievances within one month and inform investors and Depositories of actions; non-compliance may attract penalties. Depositories must follow up with DPs, levy penalties for non-compliance, update SCORES with status and supporting documents at every stage, ensure website disclosures match SCORES, amend bye-laws for uniform implementation, report monthly to SEBI, and monitor compliance through half-yearly audits and inspections. The circular is issued under Section 11(1) of the SEBI Act.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Investor grievance redressal requirement: DPs must resolve complaints within one month via SCORES, with depository enforcement.
SEBI has implemented SCORES to centralize investor complaint processing against DPs, enabling routing of complaints to Depositories, online uploads of Action Taken Reports, and investor tracking. DPs must redress grievances within one month and inform investors and Depositories of actions; non-compliance may attract penalties. Depositories must follow up with DPs, levy penalties for non-compliance, update SCORES with status and supporting documents at every stage, ensure website disclosures match SCORES, amend bye-laws for uniform implementation, report monthly to SEBI, and monitor compliance through half-yearly audits and inspections. The circular is issued under Section 11(1) of the SEBI Act.
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