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    <title>Redressal of investor grievances against Depository Participants (DPs) in SEBI Complaints Redress System (SCORES)</title>
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    <description>SEBI has implemented SCORES to centralize investor complaint processing against DPs, enabling routing of complaints to Depositories, online uploads of Action Taken Reports, and investor tracking. DPs must redress grievances within one month and inform investors and Depositories of actions; non-compliance may attract penalties. Depositories must follow up with DPs, levy penalties for non-compliance, update SCORES with status and supporting documents at every stage, ensure website disclosures match SCORES, amend bye-laws for uniform implementation, report monthly to SEBI, and monitor compliance through half-yearly audits and inspections. The circular is issued under Section 11(1) of the SEBI Act.</description>
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      <description>SEBI has implemented SCORES to centralize investor complaint processing against DPs, enabling routing of complaints to Depositories, online uploads of Action Taken Reports, and investor tracking. DPs must redress grievances within one month and inform investors and Depositories of actions; non-compliance may attract penalties. Depositories must follow up with DPs, levy penalties for non-compliance, update SCORES with status and supporting documents at every stage, ensure website disclosures match SCORES, amend bye-laws for uniform implementation, report monthly to SEBI, and monitor compliance through half-yearly audits and inspections. The circular is issued under Section 11(1) of the SEBI Act.</description>
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