Monitoring of disposal of grievance cases pertaining to CBEC in the meeting of PRAGATI

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....bject : Monitoring of disposal of grievance cases pertaining to CBEC in the meeting of PRAGATI - Reg. The Hon'ble Prime Minister reviewed the grievance redressal mechanism in CPGRAMS of CBEC on 27-1-2016 during the monthly meeting of PRAGATI.   2. During the course of the review, the Hon'ble Prime Minister has directed the following :- I.   Strict action to ....

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....ng an officer, the formation concerned did not report/initiate any action/inquiry in this regard. This is unfortunate. You are aware that Grievance Redress Mechanism is part and parcel of the machinery of any administration. No administration can claim to be accountable, responsive and user-friendly unless it has established an efficient and effective grievance redress mechanism. In fact, the grie....

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....ay, default and dereliction of duty, and appropriate action taken against concerned personnel. You may also ensure that a meaningful review of the performance of grievance redress machinery of your zone is conducted on a monthly basis. This should include establishing contact with the complainant telephonically wherever the contact number is available to ascertain whether they are satisfied with t....