https://www.taxtmi.com/circulars?id=54521 Directions require strengthening the Grievance Redress Mechanism by routing all zone grievances through the Pr. Commissioner/Commissioner for prima facie assessment before referral, initiating action to fix responsibility for delays, defaults or misconduct, and ensuring Chief Commissioners monitor and follow up on a sample of cases. The memo mandates top-level monitoring, monthly performance reviews including telephonic contact with complainants to verify satisfaction, greater use of technology to limit discretion, and adherence to Citizens' Charter standards to improve taxpayer service and officer conduct. en-us Fri, 29 Jan 2016 00:00:00 +0530 Wed, 18 May 2016 11:17:00 +0530 TaxTMI RSS Generator https://www.taxtmi.com/circulars?id=54521 Directions require strengthening the Grievance Redress Mechanism by routing all zone grievances through the Pr. Commissioner/Commissioner for prima facie assessment before referral, initiating action to fix responsibility for delays, defaults or misconduct, and ensuring Chief Commissioners monitor and follow up on a sample of cases. The memo mandates top-level monitoring, monthly performance reviews including telephonic contact with complainants to verify satisfaction, greater use of technology to limit discretion, and adherence to Citizens' Charter standards to improve taxpayer service and officer conduct. Circulars Central Excise Fri, 29 Jan 2016 00:00:00 +0530 https://www.taxtmi.com/circulars?id=54521