Selection criteria for Insurance Ombudsman tightened; new qualifications, disclosure, and appointment procedures govern appointments and tenure. The amendments rename regulatory references, establish the Council for Insurance Ombudsmen as the appointing authority, prescribe a Selection Committee composition and detailed qualification and selection procedures including disclosures, Authority opinion and vigilance clearance processes, fix term and age limits with transitional exceptions, expand removal grounds, permit temporary jurisdictional assignments, and mandate electronic complaint filing, an online complaints management system and video-conference hearings, while expressly including insurance brokers and complaints alleging deficiency in services.
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Selection criteria for Insurance Ombudsman tightened; new qualifications, disclosure, and appointment procedures govern appointments and tenure.
The amendments rename regulatory references, establish the Council for Insurance Ombudsmen as the appointing authority, prescribe a Selection Committee composition and detailed qualification and selection procedures including disclosures, Authority opinion and vigilance clearance processes, fix term and age limits with transitional exceptions, expand removal grounds, permit temporary jurisdictional assignments, and mandate electronic complaint filing, an online complaints management system and video-conference hearings, while expressly including insurance brokers and complaints alleging deficiency in services.
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