<h1>Insurance Ombudsman Rules Amended: Expanded Scope, E-Submissions, Online Tracking, and Video Hearings for Better Complaint Resolution.</h1> The government has amended the Insurance Ombudsman Rules, 2017, to enhance the resolution process for complaints about insurance service deficiencies. The changes expand the scope of complaints to include service deficiencies by insurers, agents, brokers, and intermediaries. Insurance brokers are now subject to Ombudsman awards. The amendments aim to improve timeliness and cost-effectiveness, allowing electronic complaint submissions and online tracking. Video-conferencing for hearings is enabled, and provisions are made for maintaining Ombudsman services during vacancies. The selection process for Ombudsmen has been revised to ensure independence, including a committee member focused on consumer rights. The overseeing body is now named the Council for Insurance Ombudsmen.