<h1>Contact centrecollections integration delivers AI-powered field synchronization and compliance-ready workflows to improve recoveries and reduce costs</h1> Integration of an AI-driven contact centre platform with a collections CRM embeds dialer intelligence and natural language compliance into telecalling workflows, enabling instant syncing of telecaller actions to field agents and eliminating manual handoffs. This creates regulatory-ready governance through recordings, transcripts, sentiment analysis, and keyword alerts, reducing compliance risk and improving recoverability by converting promised payments into real-time field assignments. The integration also supports multi-channel borrower engagement, guided workflows, performance analytics, and smarter channel routing, producing lower cost per collection and faster revenue realisation for lenders.