<h1>Tech firm named Niche Player again in 2025 Magic Quadrant for AI aiding CSP customer and business operations</h1> A technology company was named a Niche Player for the second consecutive year in a 2025 Magic Quadrant report covering AI for communication service providers' customer and business operations. The company promotes its enterprise AI trained on large-scale real-world data and recently launched an agentic AI system designed to enable more conversational, proactive, context-aware and autonomous customer engagement, aiming to reduce human intervention and accelerate decision-making for sales, pricing, product and care. It reports partnerships with over 80 enterprises, including about 75 CSPs across 50+ countries; an independent research firm issued the placement and standard disclaimers.