<h1>Bank outsources customer messaging to vendor-agnostic platform for centralized SMS and digital management, compliance, cost savings</h1> A regional rural bank has contracted a communications technology provider to centralize and manage its customer communication infrastructure across SMS and digital channels. The vendor-agnostic platform delivers end-to-end visibility, message tracking, telecom integration, template approval workflows, unified billing and analytics, and claims to ensure regulatory compliance, data security, consent management and improved deliverability. The arrangement transfers operational control of messaging and vendor management to the bank while relying on the provider for orchestration, reconciliations and channel routing, with stated benefits of cost reduction, faster integrations and consolidated governance at scale.