<h1>IPO-bound customer experience firm opens 54,000 sq ft, 1,000-seat delivery centre; files DRHP to raise Rs 1,000 crore</h1> An IPO-bound global customer experience company opened a 54,000 sq ft delivery centre in a West Bengal city, establishing a 1,000-seat (approximately 3,000 shift seats) facility to provide omnichannel e-commerce and retail support across voice, email, chat, social and in-app messaging. The company has filed a draft red herring prospectus seeking to raise Rs 1,000 crore. The expansion, inaugurated by the state IT and electronics minister, is presented as creating large-scale employment and enhancing the locality's role as a gateway for digital-first and knowledge-driven services, and forms part of the company's broader global delivery footprint.