<h1>Online travel company ordered to pay Rs 1.37 lakh for fraudulent transactions and improper cancellation charges</h1> A consumer court held an online travel company liable for service deficiency and unfair trade practices after failing to address fraudulent transactions and improperly deducting cancellation charges. The customer booked family tickets but received unauthorized cancellation notifications, receiving significantly lower refunds than airline policies indicated. Fraudulent bookings were also made through the customer's online wallet without consent. The court ordered the company to pay remaining airfare amounts, compensation for mental agony, and legal expenses totaling approximately Rs 1.37 lakh. The commission criticized the company for lacking proper procedures to handle such complaints and attempting to avoid responsibility for protecting customer financial data.