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    <title>Consumer panel pulls up MakeMyTrip for failing of act on fraudulent transactions; orders payout</title>
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    <description>MakeMyTrip was characterised as having engaged in deficiency in service and an unfair trade practice by failing to act on fraudulent transactions and by deducting cancellation charges without clear, mutually agreed terms; the panel stressed the provider must maintain an SOP, investigate fraud, lodge police complaints, gather evidence, and apply refund and deduction policies transparently.</description>
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