<h1>Financial Services Dept. Meeting Focuses on Improving Public Grievance Resolution in Banks and Insurance.</h1> The Secretary of the Department of Financial Services chaired a meeting to expedite the resolution of public grievances handled by Public Sector Banks and insurance companies. The meeting, attended by complainants and regulators, reviewed 20 resolved grievances to assess resolution quality. The Secretary emphasized the Prime Minister's directive for senior officers to review cases monthly to ensure quality. He highlighted the importance of customer satisfaction and warned against negligence in grievance redressal, which could harm organizational reputation. The Secretary also advocated for technical solutions to reduce repetitive complaints, aiming to enhance the efficiency of the resolution process.