https://www.taxtmi.com/news?id=29304 Department of Financial Services requires senior-level review of sampled resolved grievances by Public Sector Banks and insurance companies to monitor resolution quality, emphasising that customer satisfaction is central, grievances must be addressed sincerely and time bound, and that technical/IT solutions should be implemented to reduce repetitive complaints and improve efficiency. en-us Wed, 01 Jan 2025 17:15:48 +0530 Wed, 01 Jan 2025 17:15:48 +0530 TaxTMI RSS Generator https://www.taxtmi.com/news?id=29304 Department of Financial Services requires senior-level review of sampled resolved grievances by Public Sector Banks and insurance companies to monitor resolution quality, emphasising that customer satisfaction is central, grievances must be addressed sincerely and time bound, and that technical/IT solutions should be implemented to reduce repetitive complaints and improve efficiency. News - Wed, 01 Jan 2025 17:15:48 +0530 https://www.taxtmi.com/news?id=29304