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<h1>Taxpayer services modernization expands service standards and digital engagement to improve transparency and voluntary compliance.</h1> CBIC launched four taxpayer-focused initiatives: a revised Citizen's Charter with updated timelines and service standards covering key services and grievance mechanisms; an Ease of Doing Business tab to gather taxpayer suggestions for procedural and policy improvements; a revamped Citizen's Corner as a one-stop portal to support self-compliance; and a digital CBIC Archives hosting interactive historical and educational resources. These measures are overseen by the Directorate General of Taxpayer Services to strengthen transparency, accountability, and digital taxpayer engagement.