The Reserve Bank of India has, in exercise of its power, under section 35A of the Banking Regulation Act, 1949, directed Bank of Baroda to suspend, with immediate effect, any further onboarding of their customers onto the ‘bob World’ mobile application. This action is based on certain material supervisory concerns observed in the manner of onboarding of their customers onto this mobile application. Any further onboarding of customers of the bank on the ‘bob World’ application will be subject to rectification of the deficiencies observed and strengthening of the related processes by the bank to the satisfaction of RBI. The bank has been further directed to ensure that already onboarded ‘bob World’ customers do not face any disruption on account of this suspension.

(Yogesh Dayal)     
Chief General Manager

Regulatory suspension of bank mobile app customer onboarding pending rectification of onboarding deficiencies and process strengthening. Direction under section 35A ordering immediate suspension of further customer onboarding on the 'bob World' mobile application due to supervisory deficiencies; onboarding may resume only after rectification and strengthening of processes to the regulator's satisfaction, and existing onboarded customers must not be disrupted.