The e-Filing portal of the Income Tax Department (www.incometax.gov.in) was launched on 7th June, 2021. Taxpayers and professionals have reported glitches and difficulties in the portal since then. The Ministry of Finance has been regularly monitoring the resolution of issues with Infosys Ltd which is the Managed Services Provider for the project.

A number of technical issues are being progressively addressed and there has been a positive trend reflected in the statistics of the various filings on the portal. Over 8.83 crore unique taxpayers have logged in till 7th September, 2021 with a daily average of over 15.55 lakh in September, 2021. The Income Tax Return (ITR) filing has increased to 3.2 lakh daily in September, 2021 and 1.19 crore ITRs for AY 2021-22 have been filed. Of these, over 76.2 lakh taxpayers have used the online utility of the portal to file the returns.

It is encouraging to note that over 94.88 lakh ITRs have also been e-verified, which is necessary for processing by the Centralized Processing Center. Of this, 7.07 lakh ITRs have been processed.

Taxpayers have been able to view over 8.74 lakh Notices issued by the Department under the Faceless Assessment/Appeal/Penalty proceedings, to which, over 2.61 lakh responses have been filed. An average of 8,285 Notices for e-proceedings are being issued and 5,889 responses are being filed in September, 2021 on a daily basis.

Over 10.60 lakh Statutory Forms have been submitted including 7.86 lakh TDS statements, 1.03 lakh Form 10A for registration of Trusts/institutions, 0.87 lakh Form 10E for arrears of salary, 0.10 lakh Form 35 for Appeal. 

Aadhaar- PAN linking has been done by 66.44 lakh taxpayers and over 14.59 lakh e-PAN have been allotted. These two facilities are being availed of by over 0.50 lakh taxpayers on a daily basis in September, 2021.

It is reiterated that the Department is continuously engaged with Infosys to ensure a smooth filing experience to taxpayers.

E-filing portal reliability improved through ongoing provider coordination, increasing filings and processing while issues are resolved. The Income Tax Department is overseeing the operational stabilisation of its e-Filing portal, working with the Managed Services Provider to address reported technical glitches. The Department reports progressive remediation, increased taxpayer logins, rising ITR filings and e-verifications, handling of faceless assessment notices and responses, submission of statutory forms including TDS and trust registrations, and provision of Aadhaar-PAN linking and e-PAN services, while emphasising continued engagement to ensure a smooth filing experience.