<h1>RBI Urges Banks to Boost Customer Service by Adhering to BCSBI Guidelines, Enhancing Financial Consumer Protection and Accountability.</h1> The Reserve Bank of India (RBI) emphasizes the need for banks to enhance customer service through adherence to the Banking Codes and Standards Board of India (BCSBI) guidelines. Banks are urged to improve code implementation, especially in areas like credit/debit cards, deposits, and loans, to address customer complaints effectively. The RBI highlights the importance of financial consumer protection, financial literacy, and inclusion to ensure consumer confidence and stability. A shift from 'Caveat Emptor' to 'Caveat Venditor' is recommended, holding banks accountable for product quality. The RBI plans to develop comprehensive consumer protection regulations, aligning with global best practices.