Banks Must build a Structure to provide Superior and Efficient Customer Service (Inaugural Address by Smt. Dr. Deepali Pant Joshi, Executive Director, RBI at the Conference of Principal Code Compliance Officers of banks, convened by the Banking Codes & Standards Board of India (BCSBI) at Mumbai on May 20, 2014)

Banks Must build a Structure to provide Superior and Efficient Customer Service (Inaugural Address by Smt. Dr. Deepali Pant Joshi, Executive Director, RBI at the Conference of Principal Code Compliance Officers of banks, convened by the Banking Codes & Standards Board of India (BCSBI) at Mumbai on May 20, 2014) https://www.taxtmi.com/news?id=12714 Banks must establish organisational structures and operational practices to deliver superior, efficient and fair customer service based on BCSBI codes, with stronger implementation through nodal officer action, root cause analysis of complaints, improved customer databases to prevent fraud, adherence to Treating Customers Fairly principles including clarity of liability and product simplicity, and preparedness for forthcoming comprehensive RBI consumer protection regulations imposing explicit customer rights and banker duties. en-us Wed, 21 May 2014 12:12:07 +0530 Wed, 11 Feb 2026 15:56:28 +0530 TaxTMI RSS Generator Banks Must build a Structure to provide Superior and Efficient Customer Service (Inaugural Address by Smt. Dr. Deepali Pant Joshi, Executive Director, RBI at the Conference of Principal Code Compliance Officers of banks, convened by the Banking Codes & Standards Board of India (BCSBI) at Mumbai on May 20, 2014) https://www.taxtmi.com/news?id=12714 Banks must establish organisational structures and operational practices to deliver superior, efficient and fair customer service based on BCSBI codes, with stronger implementation through nodal officer action, root cause analysis of complaints, improved customer databases to prevent fraud, adherence to Treating Customers Fairly principles including clarity of liability and product simplicity, and preparedness for forthcoming comprehensive RBI consumer protection regulations imposing explicit customer rights and banker duties. News - Wed, 21 May 2014 12:12:07 +0530 https://www.taxtmi.com/news?id=12714