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Indian Missions abroad must take up quality complaints and trade disputes with the relevant authorities for appropriate redress, whether the complaints are filed by applicants or referred by the concerned Foreign Trade divisions. The Missions and the divisions must periodically update the action taken and status of each complaint on the DGFT portal until resolution or final disposal. Complainants must be able to access all updates through the portal, with timely updates continuing until the matter is resolved, closed or otherwise disposed of under the prescribed procedure.
Indian Missions abroad must take up quality complaints and trade disputes with the relevant authorities for appropriate redress, whether the complaints are filed by applicants or referred by the concerned Foreign Trade divisions. The Missions and the divisions must periodically update the action taken and status of each complaint on the DGFT portal until resolution or final disposal. Complainants must be able to access all updates through the portal, with timely updates continuing until the matter is resolved, closed or otherwise disposed of under the prescribed procedure.
Note: It is a system-generated summary and is for quick reference only.