Passenger clearance: ensure smooth, harassment-free customs baggage processing through monitored inspections and improved passenger facilities. The Board directs that passenger baggage clearance be conducted smoothly and without harassment, requiring senior officers to monitor field formations by surprise visits or otherwise to prevent rude behaviour, extortion, denial of rightful claims and improper penalty assessment; administrative and procedural improvements-such as separate counters for vulnerable passengers, prominent public information displays, courteous staffing at international airport posts, and examination of on the spot duty collection with receipts-are to be implemented and reported upon.
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Passenger clearance: ensure smooth, harassment-free customs baggage processing through monitored inspections and improved passenger facilities.
The Board directs that passenger baggage clearance be conducted smoothly and without harassment, requiring senior officers to monitor field formations by surprise visits or otherwise to prevent rude behaviour, extortion, denial of rightful claims and improper penalty assessment; administrative and procedural improvements-such as separate counters for vulnerable passengers, prominent public information displays, courteous staffing at international airport posts, and examination of on the spot duty collection with receipts-are to be implemented and reported upon.
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