Anonymised escalation mechanism routes delayed Bill of Entry grievances while preserving officer and assessment-location anonymity under faceless assessment. The Anonymised Escalation Mechanism enables importers or Customs Brokers to register ICEGATE grievances concerning delayed assessment of a Bill of Entry under Faceless Assessment, while preserving the anonymity of the assessing officer and assessment location. Tickets are routed in ICES to VDN or ADN officers according to whether the Bill of Entry is pending at the Faceless Assessment Group port or port of import, and transfer with the Bill of Entry when its assessment location changes. Officers can view the Bill of Entry status for monitoring and follow-up. After assessment is completed, the ticket is closed in the system and reflected as closed on the ICEGATE grievance dashboard.