Advisory for Anonymised Escalation Mechanism (AEM) for delayed Bill of Entry under Faceless Assessment

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....invited to Board Circular No. 14/2021 dated July 7th, 2021 regarding measures under Faceless Assessment for expediting Customs clearance. 3 In pursuance of the above Circular, an Anonymized Escalation Mechanism (AEM) has been operationalized in ICEGATE wherein an importer or a Customs Broker (CB) can raise a grievance in case of delay in assessment of a Bill of Entry, for escalating the same to the concerned Faceless Assessment Group, while maintaining anonymity of the officer and the location where the B/E is pending for assessment. In this regard, detailed Advisory has been issued and uploaded on the ICEGATE website outlining step by step process for registration of grievances by the importers/CBs. The tickets raised will be routed to ....

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....s may monitor the pending grievances for action by the respective assessing officers 5. For effective monitoring and follow up of AEM tickets by the VDN or ADN role, as the case may be, option to view and see status of the particular Bill of Entry has been provided to the officers in their screen for ready reference. Once the assessment is completed, the grievance ticket will be closed in System and will be removed from the screen of the officer. Further, the importer or the Customs broker will get the status of grievance ticket as Closed under ICEGATE grievance dashboard. 6. Detailed screenshots for Anonymized Escalation Mechanism (AEM) View under VDN and ADN roles in ICES are enclosed as Annexure-1 to this Standing Order. 7. Offi....

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