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of <h1>Finance Ministry Recommends Senior Officers as Public Relation Officers for Effective Grievance Redressal; Report Due March 10, 1988.</h1> The circular from the Ministry of Finance outlines recommendations from the November 1987 Conference of Collectors concerning public relations and grievance redressal. It advises appointing senior officers as Public Relation Officers with special pay to enhance professionalism. Custom Houses and international airports should designate Grievance Officers at the Deputy Collector and Assistant Collector levels, respectively, to manage complaints effectively. Similar structures are suggested for Central Excise Collectorates and the Narcotics Department. General suggestions include prompt acknowledgment of grievances, self-contained acknowledgment forms, and coordination among departments for grievance resolution. A report on implementation is due by March 10, 1988.
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