Conference of Collectors in Nov. 1987 - Certain recommendations relating to public relations and grievances redress - Regarding

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....m F.No. 218/54/87-CX.6] Government of India Ministry of Finance (Department of Revenue) New Delhi Sub : Conference of Collectors in Nov.1987 - Certain recommendations relating to public relations and grievances redress - Regarding. As extract of recommendations relating to "Public Relations and Redressal of Grievances" suggested in the Collectors' Conference held in November, 1987 i....

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....ork. To attract goood officers special pay should be attached to the post. (ii) A special leaflet on departmental procedures for handling complaints and grievances should be prepared for the guidance to the assesses. GROUP -XI-C GRIEVANCES 23 Regular Institutional arrangements for Grievance Redressal in Custom Houses. It is necessary to have exclusively an officer of the Deputy Collect....

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....officer at the level of Superintendent of Central Excise in each divisional office with minimum supporting staff will be necessary. The Collector and the Zonal Principal collector of Central Excise, who have been assigned the functions of presiding over Greivance Redressal Units and ensuring prompt disposal of public complaints, will monitor these units. 25 Grievance Redressal in Narcotics Depa....