Taxpayer services vertical established: two directorates for grievance oversight and e-service delivery with field accountability. A centralised order creates a dedicated Tax Payer Services vertical in the CBDT by re-designating Member (Revenue) as Member (Revenue and Tax Payer Services) and Principal DGIT (Administration) to include Tax Payer Services, and by establishing two headquarters Directorates-TPS-I and TPS-II-responsible respectively for grievance oversight, Aayakar Seva Kendra supervision, reporting and Citizens' Charter review, and for education, delivery and grievance handling of e-services, coordination with Systems/CPC units, feedback for digital services, and quarterly reporting; field-level officers are re-designated to ensure time-bound delivery and escalation.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Taxpayer services vertical established: two directorates for grievance oversight and e-service delivery with field accountability.
A centralised order creates a dedicated Tax Payer Services vertical in the CBDT by re-designating Member (Revenue) as Member (Revenue and Tax Payer Services) and Principal DGIT (Administration) to include Tax Payer Services, and by establishing two headquarters Directorates-TPS-I and TPS-II-responsible respectively for grievance oversight, Aayakar Seva Kendra supervision, reporting and Citizens' Charter review, and for education, delivery and grievance handling of e-services, coordination with Systems/CPC units, feedback for digital services, and quarterly reporting; field-level officers are re-designated to ensure time-bound delivery and escalation.
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