TaxTMI 
TaxTMI 
Dedicated structure for delivery and monitoring of Tax Payer Services in the Income Tax Department
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.... further orders. 2. The Competent Authority has accorded approval for setting up a dedicated structure for delivery and monitoring of tax payers services in the Central Board of Direct Taxes (CBDT) and its attached and subordinate offices, with immediate effect and until further orders. 3. Member (Revenue), Central Board of Direct Taxes will oversee the delivery and monitoring of taxpayer services. Member (Revenue) is re-designated as Member (Revenue and Tax Payer Services). 4. Principal Director General of Income Tax (Administration) will be responsible for monitoring of Tax player Services in attached Directorates of CBDT as well as field offices of Income Tax Department and will report to Member (Revenue and Tax Payer Services),....
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....quarterly basis through Pr. DGIT (v) Maintain effective co-ordination with Directorate of Income Tax (Tax Payer Services-II). (vi) Review & monitor the implementation of the Citizens' Charter. (vii) Carry out research and surveys on taxpayer satisfaction. (viii) Monitor the Tax Return Preparer (TRP) Scheme (ix) Any other function relating to delivery and monitoring of Tax Payer Services. 5.2 The functions of the Directorate of Income Tax (Tax Payer Services-II) shall be as under: (i) Educate taxpayers in respect of E-services being provided to the taxpayers. (ii) Deal with grievances of taxpayers relating to matters such as processing of return of income, issue of r....
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....Income Tax (Infra-3) as Directorate of Income Tax (Tax Payer Services-II). 6. At the field level, Pr. Chief Commissioner of Income Tax of each Region will be responsible for provision and monitoring of time bound delivery of taxpayer services, dissemination of information with respect to tax payer services initiatives being rolled out, holding of camps etc., within the Region. In this task, they will be assisted by the Commissioner of Income Tax (Admin & CO) who will be responsible for the work of tax payer services in addition to his responsibilities of administration and computer operations. This post is re-designated as Commissioner of Income Tax (Administration & Tax Payer Services). Similarly, the Addl. Commissioner of Income Tax (H....
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....inate with the Directorate of TPS-II for their respective functions. 8. The detailed structural changes/modifications are given in Annexure-I attached, for clear understanding of the hierarchical structure. 9. The staff requirement of the Directorates and the approved structure for field offices will be met from within the overall sanctioned strength of the Income Tax Department. (Jati Singh Meena) Under Secretary to the Govt. of India Telefax: 24122759 ANNEXURE-I Annexure-I to Order No. 01/Ad. VII/2017 dated 24^th January, 2017 issued vide For operationalizing Order No. 01/Ad. VII/2017 dated 24th January, 2017 the vertical for Tax Payer Services in CBDT and its attached and subordinate offices will have th....
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....or other smaller stations with single Addl./Jt. CIT: Addl./JCIT 1 ITO(TPS) Ask Centres E. For further smaller stations with single DCIT/ACIT/ITO: In such stations, the DCIT/ACIT/ITO shall also double up as nodal officer for Tax Payer Services and will specifically send a monthly report to his supervisory authority about grievances received and resolved. In case of pending grievances, factual report should be made to the supervisory authority clearly highlighting the level at which the grievances can be resolved. With respect to such unresolved grievances, the said supervisory authority may seek assistance of Addl. CIT (HQ & TPS) of the region and/or can directly seek guidance from ADGIT (TPS-I) functioning at national leve....