Grievance Redressal Portal for export complaints ensures timely responses, status tracking, and referrals to external agencies. Launch of an online grievance redressal mechanism 'e-SAMADHAAN' for exporters and customs brokers to consult FAQs, submit export-related grievances, receive assignment to NS-II (Export) sections with interim replies and expected timetables when external agency intervention is needed, and track grievance status; portal information is for public facilitation only and the Custom House disclaims legal liability for use or misuse.
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Provisions expressly mentioned in the judgment/order text.
Grievance Redressal Portal for export complaints ensures timely responses, status tracking, and referrals to external agencies.
Launch of an online grievance redressal mechanism 'e-SAMADHAAN' for exporters and customs brokers to consult FAQs, submit export-related grievances, receive assignment to NS-II (Export) sections with interim replies and expected timetables when external agency intervention is needed, and track grievance status; portal information is for public facilitation only and the Custom House disclaims legal liability for use or misuse.
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