Anonymised Escalation Mechanism enables importers and brokers to anonymously escalate delayed bill of entry assessments. An anonymised escalation mechanism on ICEGATE allows importers and customs brokers to file grievances for a Bill of Entry pending assessment (eligible after 24 hours or where IGM details exist). Grievance tickets are routed anonymously to officers with VDN or ADN roles in ICES, follow the Bill of Entry when transferred between FAG Port and Port of Import, are monitored by nominated nodal officers, and are closed automatically when assessment is completed, with status visible on the ICEGATE Grievance Dashboard.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Anonymised Escalation Mechanism enables importers and brokers to anonymously escalate delayed bill of entry assessments.
An anonymised escalation mechanism on ICEGATE allows importers and customs brokers to file grievances for a Bill of Entry pending assessment (eligible after 24 hours or where IGM details exist). Grievance tickets are routed anonymously to officers with VDN or ADN roles in ICES, follow the Bill of Entry when transferred between FAG Port and Port of Import, are monitored by nominated nodal officers, and are closed automatically when assessment is completed, with status visible on the ICEGATE Grievance Dashboard.
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