Investor complaint processing centralized via SCORES requires electronic ATR submission and online complaint tracking by intermediaries. SEBI mandates that all investor complaints be processed exclusively through the SCORES system, requiring intermediaries to submit Action Taken Reports and supporting documents online via assigned credentials; physical ATRs will not be accepted and failure to update ATRs will be treated as non-redressal and shown as pending.
Cases where this provision is explicitly mentioned in the judgment/order text; may not be exhaustive. To view the complete list of cases mentioning this section, Click here.
Provisions expressly mentioned in the judgment/order text.
Investor complaint processing centralized via SCORES requires electronic ATR submission and online complaint tracking by intermediaries.
SEBI mandates that all investor complaints be processed exclusively through the SCORES system, requiring intermediaries to submit Action Taken Reports and supporting documents online via assigned credentials; physical ATRs will not be accepted and failure to update ATRs will be treated as non-redressal and shown as pending.
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