Investor complaint processing now requires electronic ATR submission through centralized SCORES, non-submission treated as non-redressal. Mandates centralized electronic processing of investor complaints via SCORES, requiring intermediaries to view complaints with assigned credentials and submit Action Taken Reports and supporting documents electronically; physical ATRs for SCORES-lodged complaints will not be accepted and failure to update ATRs will be treated as non-redressal with the complaint shown as pending.