Delhi Govt Sets Up IT Grievance Redressal for GST Portal Issues; Excludes Individual Tech Failures.

The Government of the National Capital Territory of Delhi has established an IT Grievance Redressal Mechanism to address taxpayer grievances due to technical issues on the GST Portal. This mechanism, in line with the Central Board of Indirect Taxes and Customs' guidelines, targets widespread portal-related problems affecting many taxpayers. Individual issues, such as internet or power failures, are excluded. Taxpayers must submit applications with evidence to designated Nodal Officers when portal glitches hinder legal compliance. These applications are reviewed by GSTN, which identifies widespread issues and proposes solutions to the IT Grievance Redressal Committee for resolution.

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