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    <title>Setting up of an IT Grievance Redressal Mechanism to address the grievances of taxpayers due to technical glitches on GST Portal-req.</title>
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    <description>An IT Grievance Redressal Mechanism is instituted for Portal-wide technical glitches that prevent completion of statutory processes. Localized issues are excluded. Affected taxpayers must apply to designated Nodal Officers with evidence of a bona fide attempt to comply; Nodal Officers will forward collated applications to GSTN. GSTN will verify electronic records, identify systemic issues affecting many taxpayers, and refer validated matters with suggested remedies to the IT Grievance Redressal Committee for resolution.</description>
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