Grievance Management enhancements streamline officer workflows and enable electronic resolution, automated email dispatch and external systems integration. Enhancements to the e Nivaran module add supervisory visibility via an improved Control Register with Case History/Notings, export capability and enhanced search; worklist and work item upgrades allowing in item updates to category, status and resolution remarks; automatic removal of resolved items when resolution letters are generated and automated email dispatch to taxpayers; system checks to assist processing; integration with CPC TDS and NSDL for transfers; planned future integrations with UTITSL, Refund Banker and CP GRAMS; and a requirement to scan and upload grievance documents, with helpdesk support available.
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Grievance Management enhancements streamline officer workflows and enable electronic resolution, automated email dispatch and external systems integration.
Enhancements to the e Nivaran module add supervisory visibility via an improved Control Register with Case History/Notings, export capability and enhanced search; worklist and work item upgrades allowing in item updates to category, status and resolution remarks; automatic removal of resolved items when resolution letters are generated and automated email dispatch to taxpayers; system checks to assist processing; integration with CPC TDS and NSDL for transfers; planned future integrations with UTITSL, Refund Banker and CP GRAMS; and a requirement to scan and upload grievance documents, with helpdesk support available.
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