Enhancements and improvements to e-Nivaran Module

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.... e-Nivaran Module-Reg. In continuation of ITBA e-Nivaran Instruction No. 1, issued vide F.No. System/ITBA/Instruction/e-Nivaran/2016-17/1, dated 2-5-2016 and ITBA e-Nivaran Instruction No. 2, issued vide F.No./ITBA/Instruction/e-Nivaran/2016-17/2, dated 29-8-2016, various enhancements and improvements have been done in e-Nivaran module based on the feedback received from various field offices. 2....

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....e are displayed here chronologically. iv. The Case History/Notings will include the Grievance Resolution Letter if the grievance has been disposed and will include the mode of delivery - e.g. by Email. v. Supervisor Officers can give directions to their subordinate officers for a particular case in the case history/notings screen. vi. Status of any grievance can be search for from the contro....

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....list will not contain any grievances pending with subordinates, therefore, to view any such grievance, supervisory officer should only use the Control Register. ii. Search parameters have been enhanced in the work list screen. iii. Look and feel of the e-Nivaran work item has been improved. iv. Grievance Category and Sub-category are updatable from the work item directly. v. Users can upda....

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.... to CPC-ITR, DIT (Systems), CPC-TDS, E-Filing or NSDL, if so required, for resolution. 3. In future releases, the e-Nivaran module will further be enhanced:- a. To enable integration of grievance with UTITSL and Refund Banker. b. To enable receipt of grievance from CP-GRAMS. c. To enable linkage with ITBA modules for further action as and when the relevant modules are released. 4. In order to....