Enhancements and improvements to e-Nivaran Module

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....d : 14/12/2016 Subject : Enhancements and improvements to e-Nivaran Module-Reg. In continuation of ITBA e-Nivaran Instruction No. 1, issued vide F.No. System/ITBA/Instruction/e-Nivaran/2016-17/1, dated 2-5-2016 and ITBA e-Nivaran Instruction No. 2, issued vide F.No./ITBA/Instruction/e-Nivaran/2016-17/2, dated 29-8-2016, various enhancements and improvements have been done in e-Nivaran module....

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....s have been provided in the grievance details screen (opened on click of Grievance UID from Control Register). All actions taken on grievance are displayed here chronologically. iv.   The Case History/Notings will include the Grievance Resolution Letter if the grievance has been disposed and will include the mode of delivery - e.g. by Email. v.   Supervisor Of....

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....hy and give directions if required using the Case Notings/History screen. b.   e-Nivaran Work list and Work item i.   Work list provides the list of grievances where action is pending at the level of user. For supervisory level, the work list will not contain any grievances pending with subordinates, therefore, to view any such grievance, supervisory officer s....

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....tioned in the e-nivaran form. No paper letter has to be sent manually unless specifically desired. viii.  Various system checks incorporated to aid users in processing the grievance application correctly. ix.   Case Notings/History available in the work item. c.   e-Nivaran solution has been integrated with CPC-TDS and NSDL so that any AO/Officer....