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of <h1>Mumbai Customs Adopts Sevottam Model for Efficient Service: Single Window System & Fast Grievance Redressal.</h1> The Commissionerate of Customs in Mumbai is implementing the Sevottam model to enhance service delivery and customer satisfaction. This initiative involves a 'Single Window System' for centralized receipt and disposal of written communications, ensuring acknowledgments within seven days and decisions within 15 working days. Seized documents will be released within 30 working days if not required, and complaints will be acknowledged within 48 hours. The Deputy/Assistant Commissioner is designated as the Public Grievance Redressal Officer. The initiative aims to ensure fair, transparent, and consistent service in line with the Citizen's Charter standards.
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