https://www.taxtmi.com/circulars?id=55050 Implementation of the Sevottam Service Delivery Excellence Model institutes a centralized dak receipt system as a Single Window System issuing immediate acknowledgements with unique identification; postal submissions receive acknowledgement within seven days. Service norms from the Citizen's Charter require acknowledgements within seven days, decisions and related correspondence within 15 working days, release of seized documents within 30 working days (or letter to collect within 15 days if no SCN), and complaint acknowledgement within 48 hours with final replies aimed within 30 working days. Designated operational staff and a Public Grievance Redressal Officer are specified. en-us Mon, 02 Sep 2013 00:00:00 +0530 Fri, 04 Nov 2016 17:12:00 +0530 TaxTMI RSS Generator https://www.taxtmi.com/circulars?id=55050 Implementation of the Sevottam Service Delivery Excellence Model institutes a centralized dak receipt system as a Single Window System issuing immediate acknowledgements with unique identification; postal submissions receive acknowledgement within seven days. Service norms from the Citizen's Charter require acknowledgements within seven days, decisions and related correspondence within 15 working days, release of seized documents within 30 working days (or letter to collect within 15 days if no SCN), and complaint acknowledgement within 48 hours with final replies aimed within 30 working days. Designated operational staff and a Public Grievance Redressal Officer are specified. Circulars Customs Mon, 02 Sep 2013 00:00:00 +0530 https://www.taxtmi.com/circulars?id=55050