Online complaint resolution for EDI enables tracked filing with a complaint key and escalation if unresolved within working days. An online complaint resolution mechanism for EDI issues requires users to file complaints via the 'EDI complaint resolution' icon, supplying specified data to generate a unique tracking key for follow-up. The system centralises issue management and provides an escalation route: if a complaint remains unresolved after five working days it should be escalated by email to the designated DDG(NIC) contact. Stakeholders are urged to adopt the facility from the notice date.
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Provisions expressly mentioned in the judgment/order text.
Online complaint resolution for EDI enables tracked filing with a complaint key and escalation if unresolved within working days.
An online complaint resolution mechanism for EDI issues requires users to file complaints via the "EDI complaint resolution" icon, supplying specified data to generate a unique tracking key for follow-up. The system centralises issue management and provides an escalation route: if a complaint remains unresolved after five working days it should be escalated by email to the designated DDG(NIC) contact. Stakeholders are urged to adopt the facility from the notice date.
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