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    <title>Online complaint resolution system relating to EDI issues</title>
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    <description>An online complaint resolution mechanism for EDI issues requires users to file complaints via the &quot;EDI complaint resolution&quot; icon, supplying specified data to generate a unique tracking key for follow-up. The system centralises issue management and provides an escalation route: if a complaint remains unresolved after five working days it should be escalated by email to the designated DDG(NIC) contact. Stakeholders are urged to adopt the facility from the notice date.</description>
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